Refund policy

Return & Withdrawal Policy

1. Right of Withdrawal

If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you, or a third party designated by you (other than the carrier), receive the final item of your order. Weekends and public holidays are included in this period.

To exercise your right of withdrawal, you must inform us of your decision by:

Sending an email to info@woofe.nl stating that you wish to withdraw from your purchase and including your order number; or
Using our self-service returns portal (where available) through your customer account or order confirmation.

We will confirm receipt of your withdrawal request without undue delay.

2. Returning Your Order

After notifying us that you wish to withdraw from your purchase, you must return the goods to us without undue delay and no later than 14 days from the day you informed us of your decision.

Unless otherwise agreed, customers are responsible for the direct costs of returning the goods.

Please package the items securely to prevent damage during transport.

3. Condition of Returned Goods

You may inspect the goods as you would in a physical shop to determine their nature, characteristics and functioning.

If the goods have been handled more than is necessary for this purpose and their value has diminished as a result, we may deduct the corresponding amount from your refund, as permitted under applicable law.

Where possible, products should be returned:

In their original packaging;
Complete with any accessories or included items;
Together with proof of purchase (such as your order number).

Original packaging is preferred but is not required where this would limit your statutory right of withdrawal.

4. Refunds

Once we have received the returned goods, or you have provided proof that you have sent them back (whichever occurs first), we will process your refund without undue delay and no later than 14 days.

Refunds will be made using the same payment method you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.

The refund includes:

The full purchase price of the returned goods; and
The standard delivery costs you paid for the original order.

If you selected a delivery method that was more expensive than our standard delivery option, we are not required to reimburse the additional delivery costs.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence that you have returned them, whichever comes first.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible at info@woofe.nl.

Please include:

Your order number;
A description of the issue; and
Photos showing the damage or defect where possible.

If the issue is confirmed, we will arrange an appropriate solution, such as:

A replacement;
A repair where appropriate;
A full refund; or
Another remedy required under applicable consumer law.

If the return is due to our error or a defective product, we will reimburse any reasonable return shipping costs.

6. Exchanges

If you would like to exchange a product for another size, colour or variant, please contact us at info@woofe.nl.

We will explain the available options and any applicable price differences. Depending on availability, we may process the exchange directly or ask you to place a new order after your return has been processed.