Shipping & Returns

If you choose standard delivery, orders will be dispatched within 2–3 working days (please note that during extremely busy periods, this may take longer). The delivery time frame starts from the day your order is dispatched.

For international orders, the shipping rate will be calculated at checkout.

❗ Please note: Woofe is not responsible for any additional fees incurred at customs for international deliveries.

If you're based in the UAE and have a shipping forwarder in the Netherlands, we recommend using your forwarder for a faster delivery experience. All our orders are dispatched via PostNL or DHL, depending on your location.

What happens if I am not home when they deliver?

If no one is home to receive the parcel, the delivery service will usually leave a card or notification. Your parcel will then be sent to a nearby pickup point (like a PostNL service point or similar), where you can collect it.

Will I have to pay additional fees at Customs?

For international orders, customs charges may occur when a parcel reaches its destination country. This depends on each country's import regulations. We recommend checking with your local customs authority for more information before ordering.

Can I get a tracking number?

Yes! If you’ve selected Tracked Delivery, you will receive a tracking number via email once your order has been dispatched.

What should I do if my order hasn’t arrived?

  • Within the Netherlands: If you haven't received your parcel within 6 working days of the dispatch date, please email us at info@woofe.nl

    International: If your order hasn't arrived within 20 working days, please also reach out via email.

Important: Woofe is not responsible for orders with incorrect shipping addresses. Please ensure you provide the correct and complete address at checkout.

If your tracking shows the parcel as delivered, you will need to contact the delivery provider (e.g. PostNL or DHL) for a reference number before we can assist further.

If your order shows as delivered with photographic evidence, and you cannot locate it, Woofe is not responsible for lost or stolen parcels. In this case, please contact the delivery provider directly.

Returns Policy – Woofe

How can I return an item?

We’re sorry to hear you're not happy with your Woofe product! We want you to be 100% satisfied. If you’d like to return an item, you may do so within 14 days of the delivery date.

 

Only items returned in perfect condition, free from pet hair and in their original packaging, will be eligible for a refund or exchange.

  • Refunds and exchanges will be processed within 5 working days of receiving the item.

  • It may take up to 10 working days for the refund to appear in your bank account.

You will need to pay for return shipping unless the item arrives damaged or faulty. In that case, photographic evidence will be required.

❗Original shipping costs are non-refundable unless the item is damaged/faulty.

If you choose untracked return shipping, please make sure to keep proof of postage. Woofe is not responsible for lost return items without proof of shipment.