Shipping Methods

All orders are shipped with PostNL, DPD, or DHL, depending on your location. After your order has been processed, you will receive a shipping confirmation email containing your Track & Trace code.

Estimated Delivery Times & Shipping Rates

• Netherlands & Belgium – €6.95 | 2–3 working days
  
• Rest of Europe – €9.95 | 2–6 working days
  
• United Kingdom – €18.00 | 2–10 working days
  
• USA / Canada / Mexico / UAE – €35.00 | 10–30 working days
  
• Australia – €35.00 | 10–20 working days
  

Please note: larger or heavier items (such as dog beds) may incur higher shipping costs.

These delivery times are estimates only and may vary due to customs clearance, local postal services, or other factors outside our control.

Forwarding & Freight Companies

We do not work with forwarding, consolidation, or freight forwarding companies.

If you choose to use a forwarding company, mailbox service, or third-party shipping agent, this is entirely at your own risk and responsibility. Once an order is delivered to the forwarding address provided at checkout, it is considered successfully delivered.

We are not responsible for:

• Loss, damage, delays, or misdelivery after the parcel reaches the forwarding company
• Missing parcels marked as delivered to a forwarding address
• Communication or disputes between you and the forwarding service
  

Any claims, replacements, refunds, or investigations related to forwarding companies will not be accepted.

Shipping Delays & Non-Receipt

Once an order has been handed over to the carrier, delivery times are estimates and delays may occur due to circumstances beyond our control, including but not limited to carrier disruptions, customs inspections, weather conditions, or other unforeseen events.

If a shipment is confirmed lost in transit by the carrier or is not received despite being marked as delivered, we will investigate the matter directly with the carrier. Where appropriate, we may offer store credit up to the value of the affected items.

Store credit:

• Is non-refundable
  
• Cannot be exchanged for cash
  

Delivery Confirmation & Responsibility

An order is considered delivered once the carrier confirms delivery to the address provided at checkout.

Customers are responsible for:

• Providing accurate and complete shipping information
  
• Ensuring the delivery location is secure and accessible
  

Delivery issues must be reported within 14 days of the delivery confirmation date. We are not responsible for loss, theft, or damage occurring after delivery has been confirmed by the carrier.

Any resolution offered will be assessed on a case-by-case basis and may take the form of store credit, replacement, or another appropriate remedy at our discretion.

Customs & Import Fees

For international orders, customs duties, taxes, or import fees may apply once the parcel reaches its destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

We recommend checking your country’s import regulations before placing an order.

Returns Policy

Return & Withdrawal Policy

1. Right of Withdrawal (EU Consumers)

If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you, or a third party designated by you (other than the carrier), receive the final item of your order. Weekends and public holidays are included in this period.

To exercise your right of withdrawal, you must inform us of your decision by:

• Sending an email to info@woofe.nl stating that you wish to withdraw from your purchase and including your order number; or
• Using our self-service returns portal (where available) through your customer account or order confirmation.

We will confirm receipt of your withdrawal request without undue delay.

2. Returning Your Order

After notifying us that you wish to withdraw from your purchase, you must return the goods to us without undue delay and no later than 14 days from the day you informed us of your decision.

Unless otherwise agreed, customers are responsible for the direct costs of returning the goods.

Please package the items securely to prevent damage during transport.

3. Condition of Returned Goods

You may inspect the goods as you would in a physical shop to determine their nature, characteristics and functioning.

If the goods have been handled more than is necessary for this purpose and their value has diminished as a result, we may deduct the corresponding amount from your refund, as permitted under applicable law.

Where possible, products should be returned:

• In their original packaging;
• Complete with any accessories or included items;
• Together with proof of purchase (such as your order number).

Original packaging is preferred but is not required where this would limit your statutory right of withdrawal.

4. Refunds

Once we have received the returned goods, or you have provided proof that you have sent them back (whichever occurs first), we will process your refund without undue delay and no later than 14 days.

Refunds will be made using the same payment method you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.

The refund includes:

• The full purchase price of the returned goods; and
• The standard delivery costs you paid for the original order.

If you selected a delivery method that was more expensive than our standard delivery option, we are not required to reimburse the additional delivery costs.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence that you have returned them, whichever comes first.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible at info@woofe.nl.

Please include:

• Your order number;
• A description of the issue; and
• Photos showing the damage or defect where possible.

If the issue is confirmed, we will arrange an appropriate solution, such as:

• A replacement;
• A repair where appropriate;
• A full refund; or
• Another remedy required under applicable consumer law.

If the return is due to our error or a defective product, we will reimburse any reasonable return shipping costs.

6. Exchanges

If you would like to exchange a product for another size, colour or variant, please contact us at info@woofe.nl.

We will explain the available options and any applicable price differences. Depending on availability, we may process the exchange directly or ask you to place a new order after your return has been processed.

7. Return Shipping Costs

Unless the return is due to a damaged, defective or incorrect product, customers are responsible for the direct cost of returning the goods.

We recommend using a tracked shipping service, as you remain responsible for the goods until they are received by us.

8. Contact

If you have any questions regarding this Return & Withdrawal Policy or need assistance with a return, please contact us:

Email: info@woofe.nl

You may also contact us through the contact form available on our website.

9. Changes to this Policy

We may update this Return & Withdrawal Policy from time to time to reflect changes in our business practices or legal obligations.

Any updates will be published on this page and will apply from the date of publication.

Nothing in this policy limits or affects your statutory rights under applicable consumer protection legislation.